From after-sales to service: the new model by Cefla to monitor and maintain medical devices

Thanks to the digitalization and introduction of IoT technologies in industrial processes, the modern industrial scenario is to be understood as a space in which men and machines interact and exchange information, making human intervention more effective and industrial production more efficient.

The Easy Access project, created by the biomedical business unit of Cefla, places in this direction, with the aim of making the monitoring, control and maintenance of the machinery efficient and of allowing a constant qualitative improvement of the work done by qualified personnel.

Starting from this concrete case study, we will discuss the needs, the strategic motivations and the consequent technological evaluations underlying the success of the service.