crit

Second level inter-company training on “User Experience Design for the industry: User Research & Situation Awareness“, with the collaboration of Niew Design, (CRIT Accredited Suppliers Network), a company specialized in the design of user interfaces.

The training program is divided into two modules, which can also be chosen independently of one another:

Module 1: User research: understanding user behavior and needs through observation and analysis of activities
How to set up and conduct an analysis with users; how to analyze data for qualitative and quantitative research on real activities, needs, and user errors.

Module 2: Situation Awareness: awareness and correct perception of what is happening
The concept of “situation awareness” constitutes a fundamental basis for the effective application of User Experience Design activities in work contexts oriented to the design, control and optimization of production. The course provides the theoretical bases and practical methods related to the design of evolved interfaces and interaction environments, oriented to the full awareness of the state of the system according to its own productivity and safety objectives.

Professors

• Dott. Daniele De Cia, NiEW Design Srl
• Dott. Andrea Violante, NiEW Design Srl
• Prof. Michele Mariani, NiEW Design Srl – University of Modena and Reggio Emilia

Costs and methods of participation

Participation in both modules
For member companies and companies participating in the NFA the cost is € 1,500 per participant for the first and second enrolled; for the third and subsequent the cost is € 1,300 per participant. For companies that are not members of the CRIT Network, the cost is € 1,800 per participant.

Participation in Module 1: User research: understanding user behavior and needs through observation and analysis of activities
For member companies and companies participating in the NFA the cost is € 1,000 per participant for the first and second enrolled; for the third and subsequent the cost is instead of € 900 per participant. For companies that are not members of the CRIT Network, the cost is € 1,200 per participant.

Participation in Module 2: Situation Awareness: awareness and correct perception of what is happening
For member companies and companies participating in the NFA the cost is € 650 per participant for the first and second enrolled; for the third and subsequent the cost is instead of € 550 per participant. For companies that are not members of the CRIT Network, the cost is € 800 per participant.

The course, lasting a total of 30 hours (5 days lasting 6 hours) will take place starting Friday, October 30th at CRIT, or at companies available to host the activity. Each training day will be organized in such a way as to provide participants with both a theoretical introduction and a practical phase, by carrying out group activities and deepening case studies.

Module 1: User research: understanding user behavior and needs through observation and analysis of activities

Educational objectives:

• get a complete overview of user analysis methods, from desk to field methods, from qualitative to quantitative methods
• understand and be able to demonstrate the ROI of an analysis activity with users
• structured methods and agile methods: how to choose them and how to conduct them to obtain the maximum benefit based on the constraints
• benefits beyond the project: how to make research data available to other business functions

Duration and dates: 18 hours (3 days lasting 6 hours – Friday 30 October; Friday 6 November; Friday 13 November)

Module 2: Situation awareness: awareness and correct perception of what is happening

Educational objectives:

• understand the bases of psychology, sociology and science of the organization underlying the theory of “situation awareness” and be able to apply it immediately to their own processes
• communicate clearly and completely the work instructions for the machine operator
• to be able to evaluate their current collaboration and productivity tools (software, hardware, humanware) in terms of compliance with risk management and alarm standards
• knowing how to interpret the contents of the introductory course (prototyping, testing, refinement) in the broader context of regulated processes

Duration and dates: 12 hours (2 days lasting 6 hours – Friday 20 November; Friday 27 November)